Terms & Conditions

General Terms & Conditions

Cancellation Policy

As a courtesy to clients on our waiting list we kindly ask you to give us at least 24hrs notice for any amendments or cancellation of your booking. A 50% cancellation fee will become payable for less than 24hrs notice and 100% if cancelled on the day.


All new clients will be required to fill in a consultation card. This information is completely confidential and is covered by the Data Protection Act.

Bank Holidays

Some of our salons are open on occasions, please check with the relevant salon nearer the time.


As we provide a quiet and relaxing atmosphere at Lavender and Stone Beauty Rooms we do ask that you do not bring children under the age of 16 into the salon unless booked in for a treatment.

Mobile Phones

For the comfort of other clients we request that you either switch off or put your mobile phone onto silent.

Medical Information

Please make us aware of any relevant information at the time of booking as some treatments may be unsuitable or require adjusting. If you have any past or present cancers, we require a written letter from your doctor. Our policy is based on the health and well-being of our clients. This was devised following comprehensive consultation and research with a number of associated bodies. The aim is to protect our clients from any unforeseen reactions during and following their treatments. We also feel strongly that our team of therapists are not medically trained to make a decision on whether it is safe to treat clients with cancer. If you have not received radiotherapy or chemotherapy in the past 3 years and you are not on any medication and have been given the all clear you are able to have any treatments with us.


Within your first tri-mester only maintenance treatments are suitable. Thereafter we recommend you experience our mother to be treatments.


A 50% deposit will apply to bookings over 90 minutes or £100.

Arrival Time

To ensure you receive the full treatment time we recommend you arrive 10 minutes prior to your treatment, this will give you time to fill in your consultation form and relax. We understand that things can happen on the day that cause you to run late but as we run on an appointment basis it is necessary for us to finish your appointment on time so that we don’t run into the next client’s appointment. If you are more than 15 minutes late your appointment will be treated as a cancellation. We will send you a reminder text 24 hours prior to your appointment so please provide us with your details when booking.

Treatment Duration

All times quoted include consultation, preparation time, treatment and vacation of the room.

Treatments and Prices

Changes may be made without prior notice. All treatments include VAT at the current rate.


All monies paid for courses are non-refunda-ble although the balance may be transferred to other treatments.

Choosing your treatment

We hope this guide will be of assistance, but if you are still not sure about which treatments to choose or would like more detailed information simply call the salon and we will be more then happy to help.

If you have a complaint

In the unlikely event that you have a complaint please let us know immediately and we will endeavour to assist. If you are still not satisfied on your return home please email within 7 days of returning from your visit to allow the complaint to be investigated properly.

Loyalty Cards

Please ask at reception for more information on the loyalty schemes we run with products and treatments.


We accept the following payment methods cash, Visa, MasterCard and debit cards.

Gift Vouchers

Our vouchers are redeemable at any of our salons if they are for a monetary value. Treatment specific vouchers can be redeemed at the same branch as a supplement maybe incurred elsewhere.

Use Of Our Website

These Terms govern your access to and use of Lavender and Stone’s website, products, and services. By viewing this website or anything made available on or through this website, including but not limited to our brochure, products, services, promotions, competitions, newsletters, emails, social media, and/or other communication (collectively referred to as “Website”), you are agreeing to accept all parts of our terms and policies. If you do not accept the Terms of Use, you must leave the Website immediately and unsubscribe from our mailing list.

Privacy/ Data Protection

We are committed to protecting your privacy and your data. Please see our privacy policy for more details, including how we store and use data about our clients in accordance and compliance with EU data protection law, known as GDPR.

Copyright & Trademarks

Unless otherwise indicated, the content of any lavenderandstonebeautyrooms.co.uk web page (including the design, text, graphics, any other content and arrangement thereof) is the property of and controlled by Lavender and Stone Beauty Rooms Limited. All such content is the copyright material of Lavender and Stone Beauty Rooms Limited or our chosen content-provider organisations. All Information displayed as a result of a lavenderandstonebeautyrooms.co.uk search is extracted from a copyright work/database owned and controlled by Lavender and Stone Beauty Rooms Limited. All rights are thereby reserved by Lavender and Stone Beauty Rooms Limited.

The name ‘Lavender and Stone Beauty Rooms’ and Lavender and Stone Beauty Rooms logo are service marks of Lavender and Stone Beauty Rooms Limited. All other trademarks/logos cited or displayed anywhere on lavenderandstonebeautyrooms.co.uk or are the property of their respective owners.

No materials from lavenderandstonebeautyrooms.co.uk may be copied, broadcast, downloaded, republished, reproduced, played, broadcast, shown, played in public, uploaded, distributed, posted, stored, adopted, changed or transmitted in any way.

However, subject to any applicable licences from third-party content-providers, you may electronically copy and print in hard copy, portions of lavenderandstonebeautyrooms.co.uk for your personal, non commercial use only. You are not permitted to sell or trade in any of this material. Any other use, modification, distribution or republication without the prior written consent of Lavender and Stone Beauty Rooms is similarly strictly prohibited. The use of multiple searches to extract Lavender and Stone Beauty Rooms database details is strictly prohibited.

Licence – except as expressly provided, nothing contained in these conditions or anywhere on lavenderandstonebeautyrooms.co.uk is to be construed as conferring any licence under any of Lavender and Stone Beauty Rooms’ or any other third party’s intellectual property rights.


Lavender and Stone Beauty Rooms Limited makes no warranties or guarantees as to the availability, fitness or accuracy of any information shown by lavenderandstonebeautyrooms.co.uk.

Lavender and Stone Beauty Rooms makes no representation/warranty/condition, either express or implied, to you – i.e. that lavenderandstonebeautyrooms.co.uk will be uninterrupted or error-free; that lavenderandstonebeautyrooms.co.uk or the computer server from which it is made available, are free of any viruses or other harmful components or programs; as to the accuracy, content, timeliness, completeness, legality, reliability, quality or suitability of any information, advice, content, service or search results provided by lavenderandstonebeautyrooms.co.uk; as to the quality or suitability of any goods or services or information received/advertised through lavenderandstonebeautyrooms.co.uk or received through links provided from other third parties.

You acknowledge that you are participating voluntarily in using our Website and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through this Website, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from my Website to your life, family or business.

Limitation of Liability

Under no circumstances will Lavender and Stone Beauty Rooms Limited or any other party involved in the creation, production, maintenance or distribution of lavenderandstonebeautyrooms.co.uk be liable for any damages either direct, indirect, incidental, special or consequential (including but not limited to loss of profits, business, anticipated savings, goodwill, loss of opportunity, use of data or other intangible losses) that result from any of the following – the use of and reliance upon lavenderandstonebeautyrooms.co.uk; any errors, omissions, interruptions, suspension, termination, deletion of files or email, mistakes, defects, viruses and other harmful creation, delays in operation, transmission or service response time, or any failure of performance by lavenderandstonebeautyrooms.co.uk including without limitation those arising from acts of God, communications failure, theft, destruction or any unauthorised access to Lavender and Stone Beauty Rooms data, records, programs or services; any services or products, information or advice received through or advertised on lavenderandstonebeautyrooms.co.uk.

Lavender and Stone Beauty Rooms is unable to ensure or guarantee the security of any information transmitted over the Internet. Any information or data which you transmit to or by using lavenderandstonebeautyrooms.co.uk is done at your own risk and Lavender and Stone Beauty Rooms Limited will not be responsible or liable for any damage that may result from transmitting such information. If any jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.

Jurisdiction and Governing Law

These conditions shall be governed by and construed in accordance with the laws of England and Wales. As lavenderandstonebeautyrooms.co.uk can be accessed from other places around the world with different laws from those of England, when you access lavenderandstonebeautyrooms.co.uk you agree that the laws of England will apply to all matters relating to your use of lavenderandstonebeautyrooms.co.uk. By accessing/using/benefiting from lavenderandstonebeautyrooms.co.uk you also agree to submit to the non-exclusive jurisdiction of the English courts, with respect to such matters.


These conditions and any and all documents referred to herein form the entire agreement between you and Lavender and Stone Beauty Rooms Limited with respect to the use of lavenderandstonebeautyrooms.co.uk. If any term in these conditions is determined by a court to be illegal, invalid or in any way unenforceable, that provision shall be severed from these conditions and the remaining provisions shall continue in full force and effect.


We are committed to providing you with a top-quality service. However, should there be any cause for complaint please contact the directors at info@lavenderandstonebeautyrooms.co.uk. We agree to investigate any complaint carefully and promptly and do everything reasonable to put it right.

This document was last updated: 9th September 2020